FAQ
What can I do if the TV has a horizontal line?
What can I do if the TV has a light leakage?
What can I do if the TV has cross lines issue?
What can I do if the TV has no power at all?
What can I do if the TV cannot start up successfully from the standby status?
What can I do if the TV keeps restart/power on and off always?
How to reset the TV to the factory default settings?
TV displays a black screen and the standby LED lights up.
TV displays a black screen and the standby LED lights off.
Unable to identify upgrade file with USB upgrade software
TV cycle power on and off after USB upgrading
TV cannot be turned on after network upgrade
No network upgrade prompt
Network upgrade failed
Incomplete Network Upgrade
Download
Contact Number： 1-876-926-219 ext 2150
\r\nEmail Address： althea_wong@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Barbados","desc":"Unicomer Barbados Service Deparment
\r\nContact Number： 431-6850 Ext:4329,836-3787
\r\nEmail Address： tameka_hoyte@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Curaso","desc":"OMNI(CURACAO)
\r\nContact Number： (+599)9 461 6600 ext.205.9 670 4988
\r\nEmail Address： sean.campbell@omni.cw
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Aruba","desc":"AMC Unicon N V
\r\nContact Number： 521-1118,521-1109
\r\nEmail Address： ronaldintveld@unicon.aw
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Saint Lucia","desc":"Unicomer St Lucia Service Department
\r\nContact Number： 457-8100 Ext 2025,285-5696
\r\nEmail Address： stephanie_hare@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Trinidad and Tobago","desc":"Unicomer Trinidad Service Department
\r\nContact Number：642-1235 Ext 6514\\480-2834
\r\nEmail Address： niguel_leeyaw@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Belize","desc":"Unicomer Belize Service Department
\r\nContact Number：221-5513,610-2234
\r\nEmail Address： alisha_esquilianno@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Guyana","desc":"Unicomer Guyana Service Department
\r\nContact Number： 225-5886 Ext:2278,648-3348
\r\nEmail Address： kevin_mckenzle@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Antigua","desc":"Courts Antigua Service Department
\r\nContact Number： 484 1640 Ext:2035/484 1642,720 3306
\r\nEmail Address： sandie_philip@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Grenada","desc":"Uicomer Grenada Service Department
\r\nContact Number： 473-435-2958 Ext 4311,405-2272
\r\nEmail Address： crispin_andrews@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"St. Kitts","desc":"Uicomer St Kitts/Nevis Service Department
\r\nContact Number： 466-1640 Ext 2120,662-5590
\r\nEmail Address： david_jeetlall@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"},{"name":"none","title":"Saint Vincent","desc":"Uicomer St Vincent Service Department
\r\nContact Number：456-1325 ext 4142,494-2072
\r\nEmail Address： garvin_bailey@unicomer.com
\r\nSupport Language： English
\r\nService Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
\r\n","contactButtons":[],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"}]}" data-server-rendered="true">Need more help?
Jamaica
Unicomer Barbados Service Deparment
Contact Number： 1-876-926-219 ext 2150
Email Address： althea_wong@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Barbados
Unicomer Barbados Service Deparment
Contact Number： 431-6850 Ext:4329,836-3787
Email Address： tameka_hoyte@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Curaso
OMNI(CURACAO)
Contact Number： (+599)9 461 6600 ext.205.9 670 4988
Email Address： sean.campbell@omni.cw
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Aruba
AMC Unicon N V
Contact Number： 521-1118,521-1109
Email Address： ronaldintveld@unicon.aw
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Saint Lucia
Unicomer St Lucia Service Department
Contact Number： 457-8100 Ext 2025,285-5696
Email Address： stephanie_hare@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Trinidad and Tobago
Unicomer Trinidad Service Department
Contact Number：642-1235 Ext 6514\480-2834
Email Address： niguel_leeyaw@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Belize
Unicomer Belize Service Department
Contact Number：221-5513,610-2234
Email Address： alisha_esquilianno@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Guyana
Unicomer Guyana Service Department
Contact Number： 225-5886 Ext:2278,648-3348
Email Address： kevin_mckenzle@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Antigua
Courts Antigua Service Department
Contact Number： 484 1640 Ext:2035/484 1642,720 3306
Email Address： sandie_philip@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Grenada
Uicomer Grenada Service Department
Contact Number： 473-435-2958 Ext 4311,405-2272
Email Address： crispin_andrews@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
St. Kitts
Uicomer St Kitts/Nevis Service Department
Contact Number： 466-1640 Ext 2120,662-5590
Email Address： david_jeetlall@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
Saint Vincent
Uicomer St Vincent Service Department
Contact Number：456-1325 ext 4142,494-2072
Email Address： garvin_bailey@unicomer.com
Support Language： English
Service Time： Monday – Friday: 9: 00 a.m to 6: 00 p.m
