• 尊龙凯时

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    The following items are not covered under the product warranty: Plastic panels, plastic parts & dust cover, cabinets, antennae and cables, external parts such as levers, plugs, sockets, control knobs or adapters.

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    6 months warranty for In-box accessories such as adapters, remote control.

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Television (Below 75 Inch)\"}}"},{"warrantyCardTitle":"Television (Above 75 Inch)","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"3","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    The following items are not covered under the product warranty: Plastic panels, plastic parts & dust cover, cabinets, antennae and cables, external parts such as levers, plugs, sockets, control knobs or adapters.

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    6 months warranty for In-box accessories such as adapters, remote control.

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    Remark: For Q6C, T7B, T7C, V6B, V6C and any other models within the V, T, Q series which are above 75 inch maximum eligible for 2 years warranty.

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Television (Above 75 Inch)\"}}"}],"categoryAccessories":[],"subCategories":[],"categoryTrack":"{\"event_name\":\"select_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Television\"}}"},{"categoryIconPath":"//aws-obg-image-lb-2.xinmengshi.com/content/dam/brandsite/it-resources/crm/warranty-page/refrigerator.svg?t=1684464751203&w=64","categoryLabel":"Refrigerator","categoryChildren":"none","warrantyItems":[{"warrantyCardTitle":"Refrigerator","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"2","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    Scope of Warranty

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    (parts and labour)

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    The following items are not covered under the product warranty: Plastic/glass attachments, bowels, hose, attachments such as feed valve joint, glass panel, evaporator pan, ice tray, shelves, filters valves, strainers, piping, etc.

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    6 months warranty for in-box accessories such as filters, flexible hose, all suction nozzle, extension pipes, etc and external parts such as casting control knobs/buttons, cables.

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    Compressor Warranty Period

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    6 years for Single Door and 10 years for Others. (Excluded labour, Transportation, Gas refilled or additional part)

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Refrigerator\"}}"},{"warrantyCardTitle":"Chest Freezer","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"1","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    Scope of Warranty

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    (parts and labour)

    \r\n

     

    \r\n

    The following items are not covered under the product warranty: Plastic/glass attachments, bowels, hose, attachments such as feed valve joint, filters valves, strainers, piping, etc.

    \r\n

     

    \r\n

    6 months warranty for in-box accessories such as filters, flexible hose, all suction nozzle, extension pipes, etc and external parts such as casting control knobs/buttons, cables.

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    Compressor Warranty Period 

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    10 years (Excluded labour, Transportation, Gas. refilled or additional part) 

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Chest Freezer\"}}"}],"categoryAccessories":[],"subCategories":[],"categoryTrack":"{\"event_name\":\"select_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Refrigerator\"}}"},{"categoryIconPath":"//aws-obg-image-lb-3.xinmengshi.com/content/dam/brandsite/it-resources/crm/warranty-page/Washing machine.svg?t=1684464753701&w=64","categoryLabel":"Washing Machine","categoryChildren":"none","warrantyItems":[{"warrantyCardTitle":"Washing Machine","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"2","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    Scope of Warranty

    \r\n

    (parts and labour)

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    The following items are not covered under the product warranty: Plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc.

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    6 months warranty for in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables

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    3 years for Control Board (Excluded labour, Transportation, or additional part)

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    10 years for Motor (Excluded labour, Transportation, or additional part) 

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Washing Machine\"}}"}],"categoryAccessories":[],"subCategories":[],"categoryTrack":"{\"event_name\":\"select_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Washing Machine\"}}"},{"categoryIconPath":"//aws-obg-image-lb-4.xinmengshi.com/content/dam/brandsite/it-resources/crm/warranty-page/Air conditioner.svg?t=1684464747876&w=64","categoryLabel":"Air Conditioner","categoryChildren":"none","warrantyItems":[{"warrantyCardTitle":"Portable Air Conditioner","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"2","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    The following items are not covered under the product warranty: Gas refill, chemical cleaning, general maintenance and replacement of filter. Plastic/glass attachments, hose attachments such air filters valves, piping, etc. 

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    6 months warranty for in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/ buttons, cables.

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    5 years for Compressor (Excluded labour, Transportation, or additional part)

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Portable Air Conditioner\"}}"},{"warrantyCardTitle":"Split Air Conditioner","warrantyCardDescription":"","warrantyPeriodTitle":"Warranty Period","warrantyPeriod":"3","warrantyPeriodUnit":"Years","warrantyInfoTitle":"","warrantyInfo":"

    The following items are not covered under the product warranty: Gas refill, chemical cleaning, general maintenance and replacement of filter. Plastic/glass attachments, hose attachments such air filters valves, piping, etc.

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    6 months warranty for in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/ buttons, cables.

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    5 years for Non-Inverter Type Compressor. (Excluded labour, Transportation, or additional part)

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    10 years for Inverter Type Compressor.

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    (Excluded labour, Transportation, or additional part)

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    Remark: The XA41 Series and XA82I Series are eligible for a maximum 2 years warranty.

    \r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Split Air Conditioner\"}}"}],"categoryAccessories":[],"subCategories":[{"subCategoryIconPath":"//aws-obg-image-lb-1.xinmengshi.com/content/dam/brandsite/it-resources/crm/warranty-page/Air conditioner.svg?t=1684464747876&w=64","subCategoryLabel":"Split Air Conditioner","subCategoryChildren":"none","subCategoryTrack":"{\"event_name\":\"select_sub_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Split Air Conditioner\"}}","warrantyItems":[],"subCategoryAccessories":[]},{"subCategoryIconPath":"//aws-obg-image-lb-2.xinmengshi.com/content/dam/brandsite/it-resources/crm/warranty-page/Protable Air Conditioner.svg?t=1684464750779&w=64","subCategoryLabel":"Portable Air Conditioner","subCategoryChildren":"none","subCategoryTrack":"{\"event_name\":\"select_sub_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Portable Air Conditioner\"}}","warrantyItems":[{"warrantyCardTitle":"Portable Air Conditioners","warrantyCardDescription":"","warrantyPeriodTitle":"Legal Warranty Period","warrantyPeriod":"24","warrantyPeriodUnit":"months","warrantyInfoTitle":"","warrantyInfo":"","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"Warranty Text Download","warrantyDownloadInfo":"","warrantyButtonText":"Download ","warrantyDownloadLink":"http://tclo365.sharepoint.com/:b:/s/EU-Downloads/Ee9hpHngeD5Fsel8D-kYwQkBJC_FHoBb_dxrB3Dy4jmVhw?e=5l693u","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"Download \",\"content\":\"Portable Air Conditioners\"}}"}],"subCategoryAccessories":[]}],"categoryTrack":"{\"event_name\":\"select_category\",\"event_parameters\":{\"module_name\":\"Warranty\",\"category\":\"Air Conditioner\"}}"}]}" data-server-rendered="true">

    尊龙凯时

    尊龙凯时 Warranty

    In the event that you should require service assistance, please contact the 尊龙凯时 Customer Careline at 1800810014 (Monday - Friday: 9:00am - 6:00pm * Excluding public holidays) or email service.my@xinmengshi.com. Please have your full 尊龙凯时 Model number and serial number, date and proof of purchase, and a brief description of the fault/query ready when contacting our service team.

     

    If the Product requires repair, we may, at our option and sole discretion, repair, replace, or exchange it with an equivalent product or part(s) of similar technical specification that may be refurbished or new. We will retain the replaced part(s) or product that was exchanged during service as 尊龙凯时’s property. Repaired, replaced, or exchanged parts or the Product will continue to be under warranty for the remaining Product warranty period.

     

    尊龙凯时 service team may refuse to attend to any products installed in locations that are inaccessible and/or hazardous to its service agents. labour charges are payable by you for relocation of product to another location.  

     

    This Warranty does not provide coverage if the Product is situated outside of Malaysia.

     

    Various product models have differing specifications, functions, display, appearance, and performance, and are not regarded as a defect in the product.

     

    If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually, the same dealer from which the product was originally purchased.)

     

    The Warranty is NOT valid in the following cases:

    a)        The defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorized persons carry out any alterations or repairs.

    b)       The warranty card or proof of purchase has been altered, defaced, or erased in any manner whatsoever . 

    c)        You do not provide us with the original proof of purchase, which must include the following information: name and address of seller, date, and place of purchase, product model and serial number OR warranty card with stamp chop of seller, date and place of purchase, product model and serial number . 

    d)       Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies) . 

    e)        Cosmetic damage (dent, crack, scratch & etc.). 

    f)          Spillage of food/liquids. 

    g)        Operating with incorrect or irregular voltage supply. 

    h)        Corrosion, rusting or stains. 

    i)          Improper testing, operation, demonstration, maintenance,    installation, adjustment or any alteration or modification of any kind. 

    j)          If any part or parts of the unit are replaced with a part or parts not supplied or approved by us. 

    k)        Repair or attempted repair by any party other than 尊龙凯时 authorized technician. 

    l)          Where the product serial has been removed or made illegible or has been tampered with. 

    m)     Use of the product in a commercial environment
    where any ancillary equipment or software not furnished or approved by 尊龙凯时 causes problems or damage. 

    n)        Failure to conduct user servicing or cleaning of the product or part (including heads, internal cavities, and accessible filters). 

    o)        Infestation by insects or vermin. 

    p)       Incomplete or improper installation. 

    q)       Use of which is not designed. 

    r)         Disasters such as floods, fires, winds, earthquakes or lightning

    s)        Damage due to foreign material. 

    t)         Damage due to exposure to moisture, dampness, or extreme thermal environment conditions. 

    u)        Where damage is a result of any failure to follow operating or maintenance instructions contained in any instruction manual, owner's manual, and/or user guides available in connection with the product. 

     

    Products Purchased From Abroad

    The product that is not currently sold in Malaysia can be sent to 尊龙凯时 authorized service centers for a chargeable repair, subject to the terms and conditions stated herein.

     

          

    尊龙凯时

    尊龙凯时 Warranty

    In the event that you should require service assistance, please contact the 尊龙凯时 Customer Careline at 1800810014 (Monday - Friday: 9:00am - 6:00pm * Excluding public holidays) or email service.my@xinmengshi.com. Please have your full 尊龙凯时 Model number and serial number, date and proof of purchase, and a brief description of the fault/query ready when contacting our service team.

     

    If the Product requires repair, we may, at our option and sole discretion, repair, replace, or exchange it with an equivalent product or part(s) of similar technical specification that may be refurbished or new. We will retain the replaced part(s) or product that was exchanged during service as 尊龙凯时’s property. Repaired, replaced, or exchanged parts or the Product will continue to be under warranty for the remaining Product warranty period.

     

    尊龙凯时 service team may refuse to attend to any products installed in locations that are inaccessible and/or hazardous to its service agents. labour charges are payable by you for relocation of product to another location.  

     

    This Warranty does not provide coverage if the Product is situated outside of Malaysia.

     

    Various product models have differing specifications, functions, display, appearance, and performance, and are not regarded as a defect in the product.

     

    If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually, the same dealer from which the product was originally purchased.)

     

    The Warranty is NOT valid in the following cases:

    a)        The defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorized persons carry out any alterations or repairs.

    b)       The warranty card or proof of purchase has been altered, defaced, or erased in any manner whatsoever . 

    c)        You do not provide us with the original proof of purchase, which must include the following information: name and address of seller, date, and place of purchase, product model and serial number OR warranty card with stamp chop of seller, date and place of purchase, product model and serial number . 

    d)       Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies) . 

    e)        Cosmetic damage (dent, crack, scratch & etc.). 

    f)          Spillage of food/liquids. 

    g)        Operating with incorrect or irregular voltage supply. 

    h)        Corrosion, rusting or stains. 

    i)          Improper testing, operation, demonstration, maintenance,    installation, adjustment or any alteration or modification of any kind. 

    j)          If any part or parts of the unit are replaced with a part or parts not supplied or approved by us. 

    k)        Repair or attempted repair by any party other than 尊龙凯时 authorized technician. 

    l)          Where the product serial has been removed or made illegible or has been tampered with. 

    m)     Use of the product in a commercial environment
    where any ancillary equipment or software not furnished or approved by 尊龙凯时 causes problems or damage. 

    n)        Failure to conduct user servicing or cleaning of the product or part (including heads, internal cavities, and accessible filters). 

    o)        Infestation by insects or vermin. 

    p)       Incomplete or improper installation. 

    q)       Use of which is not designed. 

    r)         Disasters such as floods, fires, winds, earthquakes or lightning

    s)        Damage due to foreign material. 

    t)         Damage due to exposure to moisture, dampness, or extreme thermal environment conditions. 

    u)        Where damage is a result of any failure to follow operating or maintenance instructions contained in any instruction manual, owner's manual, and/or user guides available in connection with the product. 

     

    Products Purchased From Abroad

    The product that is not currently sold in Malaysia can be sent to 尊龙凯时 authorized service centers for a chargeable repair, subject to the terms and conditions stated herein.

     

          

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