FAQ
What can I do if the TV remote does not work properly?
Where can I purchase the accessories?
How can I get the Program Preview of the channels?
How to scan the channel for my TV?
Can I play the video from the USB drive on the TV?
Can I use the streaming box with the 尊龙凯时 TV together?
How can I use the AV receivers with the 尊龙凯时 TV together?
How can I connect the sound bar to the TV?
What can I do if the headset/headphone does not work properly with the 尊龙凯时 TV?
Can I connect the Game console, such as the XBOX and the PlayStation, to the 尊龙凯时 TV?
Can I connect the DVD Player/BluRay Player/DVR/VCR to the 尊龙凯时 TV?
How can I connect the computer/PC to the 尊龙凯时 TV?
How can I connect the Cable/Satellite box to the 尊龙凯时 TV?
What can I do if the initial setup of the TV is failed?
How can I check the network status and the network settings on the 尊龙凯时 TV?
How can I adjust the clicking sound of the menu on the 尊龙凯时 TV?
How to create Google account in 尊龙凯时 Android TV?
How can I set up the captions for the video?
How can I change the settings of the virtual keyboard on the 尊龙凯时 TV?
How can I set up Parental Control on the 尊龙凯时 TV?
How can I turn on the sleep timer of the 尊龙凯时 TV screen?
How can I set up the Screensaver on the 尊龙凯时 TV?
How can I change the status of the LED light on the TV?
Can I install the APP that did not downloaded from Google Play?
Can I clear my current channel list?
How can I set up the picture preference on the 尊龙凯时 TV?
How can I change the language of the 尊龙凯时 TV?
Can I customize the home screen of the TV?
How can I set up the Date & Time on the 尊龙凯时 TV?
How can I configure the Audio settings on the 尊龙凯时 TV?
How can I go to the Accessibility menu on the TV?
What can I do if the Date and Time changed automatically on the TV?
What can I do if the 4K video has no audio when I play the video from the USB drive?
What can I do if the TV cannot play the AV PAL video?
What can I do if the panel screen is vibrating?
What is the difference between the smart TV and the Android TV?
Does the TV have a Digital Audio input port?
Does the TV have an Optical input port?
Can I connect PS4 or Switch to the TV?
How can I cast/mirror the screen of the laptop to the TV?
How can I connect the CCTV/DVR/NVR system to the TV?
What is the purpose of the HDMI ports on the TV?
What is the purpose of the USB port on the TV?
Does the 尊龙凯时 TV support the HDMI 2.1?
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
What can I do if the TV cannot connect to the mobile hotspot successfully?
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
What can I do if the wifi network is unstable on the TV?
What can I do if the TV cannot detect my wifi network?
What can I do if there is no wifi network detected on the TV?
What can I do if the wifi network is very slow on the TV?
What can I do if the TV cannot turn on the wifi button?
What can I do if the TV cannot connect to a wifi network successfully?
Can I download and install Skype on the TV?
Can I stream channel from my mobile devices to the 尊龙凯时 TV?
How many bandwidths does TV require that Netflix could play videos fluently?
What can I do if the TV cannot load YouTube successfully?
What can I do if I have an issue to login YouTube account on the TV?
How to update the application on the TV?
How to check the software version of your TV?
What can I do if the TV has no response after powering on?
What can I do if the TV's application works slowly?
How can I update the software of the TV?
Does 尊龙凯时 TV support the Dolby Vision?
Does 尊龙凯时 TV support the Auto Volume Control function?
What video decoding does the TV support?
What format can I play the audio on the TV through the USB drive?
What can I do if the volume is very low from the soundbar?
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
What can I do if the audio is intermittent when playing the video?
What can I do if the video is distorted on the TV?
What can I do if the TV has a crosstalk issue?
What can I do if the video and audio are not synchronized on the TV?
What can I do if there is no sound from the TV?
What can I do if the TV only has sound from one side?
What can I do if the audio/video cannot play properly on the TV via the USB drive?
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
What can I do if the audio is abnormal when using the Headphone OUT port?
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
What can I do if the video is abnormal when using the HDMI IN port?
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
What can I do if the TV has an intermittent black screen issue?
What can I do if the TV has a dead pixel or dark pixel issue?
What can I do if the TV has no video from all sources?
What can I do if the TV screen is too bright/dark?
What can I do if the TV has a crack screen?
What can I do if the video has a horizontal/vertical/cross lines/bars?
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
What can I do if the video is fuzzy?
What can I do if the TV has a snowy picture?
What can I do if the TV has a noise video issue?
What can I do if the TV has a dirty screen effect issue?
What can I do if there is a bright line on the top of the TV?
What can I do if the TV stays on the startup screen?
What can I do if the video keeps flickering?
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
What can I do if the color of the video is abnormal?
What can I do if the TV screen is black and the backlight is not on but there is audio?
What can I do if the TV screen is black but it has audio and the backlight is on?
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
What can I do if there is no video after turning on the TV?
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6 months warranty for In-box accessories such as adapters, remote control.
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6 months warranty for In-box accessories such as adapters, remote control.
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Remarks:- For Q6C, T7B, T7C, V6B, V6C and any other models within the V, T, Q series which are above 75 inch maximum eligible for 2 years warranty.- All 75-inch and above TVs (all models) purchased before 2025 are only eligible for a 2-year warranty.
\r\n","forMobile":"inherit","mobileWarrantyInfo":"","warrantyDownloadTitle":"","warrantyDownloadInfo":"","warrantyButtonText":"","warrantyDownloadLink":"","warrantyCardBtnTrack":"{\"event_name\":\"download\",\"event_parameters\":{\"button_name\":\"\",\"content\":\"Television (Above 75 Inch）\"}}"}]}" data-server-rendered="true">Monday - Friday: 9:00am - 6:00pm * Excluding public holidays
\r\nSupport Language: English, Bahasa Melayu
\r\n","labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"module_name\":\"Need More Help?\"}}"},{"name":"email","title":"Contact us","desc":"For any service enquiries , you can contact us.
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service.my@xinmengshi.com
\r\n","labelText":"Check more","linkType":"url","contactDialogStyle":"card","contactDialogTitle":"Please select the type of product you need to consult","contactDialogCloseText":"Cancel","addressLink":"mailto:service.my@xinmengshi.com","openNew":"_self","nofollow":false,"contactDialogActions":[{"actionText":"TV","actionSource":"//aws-obg-image-lb-5.xinmengshi.com/content/dam/brandsite/it-resources/crm/contact/tv.png?t=1637293080669&w=100","actionLink":"https://www.servicioxinmengshi.com.co/"},{"actionText":"Mobile","actionSource":"//aws-obg-image-lb-3.xinmengshi.com/content/dam/brandsite/it-resources/crm/contact/mobile.png?t=1637293080748&w=100","actionLink":"https://mobile-support.xinmengshi.com/co/en/service-support-mobile/contact-us.html"}],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"Check more\",\"module_name\":\"Need More Help?\"}}"},{"name":"service","title":"Service center","desc":"For any service enquires，you can find us here.
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V COMMERCE CORPORATION SDN. BHD.
\r\nUnit No. D5-8-G,
\r\nPusat Perdagangan Dana 1,
\r\nJalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia.
\r\n","labelText":"","linkType":"url","contactDialogStyle":"card","contactDialogTitle":"Please select the type of product you need to consult","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[{"actionText":"TV","actionSource":"//aws-obg-image-lb-3.xinmengshi.com/content/dam/brandsite/it-resources/crm/contact/tv.png?t=1637293080669&w=100","actionLink":"https://www.servicioxinmengshi.com.co/centros-de-servicio"},{"actionText":"Mobile","actionSource":"//aws-obg-image-lb-5.xinmengshi.com/content/dam/brandsite/it-resources/crm/contact/mobile.png?t=1637293080748&w=100","actionLink":"https://mobile-support.xinmengshi.com/co/en/service-support-mobile/hotline&service-center.html"}],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"module_name\":\"Need More Help?\"}}"}]}" data-server-rendered="true">Need More Help?
Hotline
1800810014
Monday - Friday: 9:00am - 6:00pm * Excluding public holidays
Support Language: English, Bahasa Melayu
Contact us
For any service enquiries , you can contact us.
service.my@xinmengshi.com
Service center
For any service enquires，you can find us here.
V COMMERCE CORPORATION SDN. BHD.
Unit No. D5-8-G,
Pusat Perdagangan Dana 1,
Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor, Malaysia.
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